Frequently Asked Questions
Everything you need to know about bringing Mitzi home.
What is the standard shipping timeframe for furniture and lighting?
Most in-stock items ship within 3-5 business days. Large furniture pieces are delivered via white-glove service and typically arrive within 2-4 weeks depending on your location.
Do you offer international shipping?
Currently, Mitzi ships to the contiguous United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply to oversized furniture, and custom-made pieces are final sale.
Are your lighting fixtures compatible with smart home systems?
Yes, our fixtures are compatible with most smart bulbs and dimmers. Please check the specific product specifications for socket types and wattage requirements.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage, contact our support team within 48 hours with photos of the packaging and the product to initiate a replacement.